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Heirloom Pottery
Store Policy

 Purchases
Online
Payments
Credit Card Payments
Payments
by Check

Payments are accepted online using our Shopping Cart.

Our online cart is guaranteed safe and secure, so you can use your credit card without concern.


Please note: Our items displayed are handmade one-of-a-kind originals, therefore every one is unique from all others. When purchasing these items, please click on the "Purchase" button and complete the information for your order. A confirmation email will be sent to you with details about the transaction.

Heirloom Pottery also accepts payments via phone charged directly to your Visa, MasterCard or Discover Card.

Please contact us at:

[EMAIL HP]

[Phone]


Credit card information is never sent via email, so it is guaranteed safe and secure.

Your name and address will be retained by Heirloom Pottery LLC alone and will be used for the sole purpose of order fulfillment and updates.

We also accept payments by check. Please send payments to:

Heirloom Pottery
2896 Havenwood Dr.
White Lake, MI
48383-3902

Orders will be shipped as soon as funds clear (a $25 NSF fee is subject to all returned checks!)


Custom orders can be sent with payment by enclosing the following information:

Item number, color, accent detail and shipping address.

Be sure to include a contact phone number!

Shipping
Shipping Charges

Heirloom Pottery generally ships US Postal Service "Priority Mail", which is 3-5 day delivery of your purchase. All work is insured in transit.

NEXT DAY DELIVERY
For Express or Next Day Shipping is available -- additional shipping charges do apply.

Please contact us directly if you require "Next Day Shipping" for your purchase.

Contact us:

[EMAIL HP]

[Phone]

 

Custom Orders

Please note that if you are requesting a "custom order", your piece will take the additional time to create plus regular shipping time.

Please contact us direct if you need further information about your specific custom order.

Packaging

We carefully package each piece to ensure that you receive your purchase in perfect condition.

Customer Satisfaction

At Heirloom Pottery, every aspect of our work is focused on customer satisfaction. We strive to make every detail in ordering our custom pieces easy and hassle free.

Return Policy

Heirloom Pottery offers a 100% money back guarantee!

To return an item, please package the item in the original materials. The item must be in perfect condition. Returns are accepted within 30 days of purchase only.

Shipping is insured. We take every precaution to protect our pottery against damage during shipping; however, if your item should arrive damaged, you must make a claim with shipper.

When returning an item make sure it is insured for full value.

Thank you!